Need to get in touch with the merchant you purchased a product from because you are facing a functional issue? Do you need changes to the invoice or receipt you received with your order? Are there missing parts from your product? Or do you need instructions and tips on how to use it?
You can now do this directly and easily through your profile!
How to do it:
Click on your profile icon and select "Orders".
Tap "Contact Skroutz" next to the order containing the product you have questions about.
When the virtual assistant opens, type "I have a question about the product or its use" and tap the option provided.
Type your message in the field "Let's send a message to the store".
Tap Send.
Your message will be sent directly to the store. Once you receive a reply, you will be notified via email and push notification so you can check your profile and read the response!
Important Notes
Messages must remain polite and maintain a professional tone.
Inquiries must relate specifically to the topics mentioned above.
Stores cannot assist with shipping or delivery issues. For delivery-related questions, please contact the Skroutz Support team.
Stores cannot answer questions regarding additional services you added to your order (e.g., installation services). For these matters, please contact the Skroutz Support team directly.