With the Send a Package service from Skroutz Last Mile, you can easily and quickly send your package from one Skroutz Point to another. Below you will find all the useful information about the process.
Package Sending Process
To start sending, select the package size (small, medium, or large — depending on your package dimensions), product category, and fill in the recipient’s details (full name and mobile number) as well as your own details as the sender. After payment, you will receive a unique shipping code.
Payment is made online by card immediately after creating the order, before the shipment proceeds. Once the payment is completed, the order is confirmed, your shipment is created, and you will receive a confirmation email.
After payment confirmation, you will be given a PIN to leave your package at a specific Skroutz Point by a designated deadline.
Frequently Asked Questions
What should I pay attention to before leaving the package in the locker?
Write your shipping code clearly on the package, in a visible spot, before placing it in the locker. This helps us recognize it and ensure its correct delivery.
What happens if I miss the delivery deadline at the Skroutz Point?
If you do not manage to leave the package by the deadline, the shipment expires. You can cancel your order and receive a full refund, and place a new shipment whenever you want.
How is the recipient notified?
The recipient is notified via Viber or SMS on the mobile phone number you provided as the sender when creating the order. No Skroutz account is needed. When the package arrives at the destination Skroutz Point, the recipient receives the pickup PIN to unlock the corresponding locker and collect their package.
Can I cancel my shipment?
Yes, as long as the order is pending payment or has just been confirmed (before you leave the package in the locker), you can cancel it yourself through the app and receive an immediate full refund. For cancellations at a later stage, please contact the Customer Service Team.
How do I track the progress of my shipment?
You receive updates via email at every key stage: payment confirmation, arrival at the recipient’s locker, and delivery. You can also check the current status of your shipment anytime through the app or on the skroutz.gr website.
Which countries/regions does the Send a Package service cover?
Currently, the service operates only within Greece — both the sender and the recipient must be located in Greece.
What products can I send?
Avoid sending fresh foods, liquids, perishable products, and glass containers. There is a high risk of spoilage, leakage, or breakage during transport.