If you chose to have a courier pick up your return from your address and the package was not collected during the scheduled appointment, you can reschedule it directly through your account.
Log in to your account on Skroutz.gr.
Click on your profile icon in the top right corner and select "Orders".
Select "Details" on the order that contains the item you are returning.
Click "Change or cancel return".
Click "Change pickup date" and select the day and time that suits you best.
Finally, click "Save".
If the failed pickup involves returns for items coming from different merchants, you will need to repeat this process separately for each return.
In the event that the courier does not collect the parcel during the scheduled appointment, you will also receive an update email titled "Reschedule your return pickup".
Important Note
If the option to schedule a new pickup appointment does not appear in your account, please contact us for further assistance.