Skroutz point is an alternative way of getting your order, by picking it up from a nearby locker! This delivery option is currently supported for specific orders and in selected cities in Greece and Cyprus.

You can select a Skroutz point before submitting your order by choosing "To a Skroutz Point without waiting for the courier" in the question "Where do you want your order to be shipped to?" where it is available.

Once Skroutz Last Mile courier puts the parcel inside the locker, you will receive an SMS or Viber message with pickup instructions.

There are 2 types of Skroutz Points, ones that use a Pin and once that use the internet and bluetooth.

Skroutz Point that can be unlocked with a use of a Pin

Once the courier puts the package inside the locker, you will receive an SMS or Viber message. You can pickup the package within 2 days, following the steps below:

1. Go to the Skroutz Point you chose.
2. Open the message you received from the courier and find the PIN.
3. Type the PIN and press Enter.
4. Pick your package from the locker and close the door.

Useful information for Skroutz Point pickup with the use of a PIN:

• If the locker does not open, make sure you are in the right Skroutz Point and all the doors are closed.
• If you want someone else to pick up the order, you can cautiously share the PIN with them!

Skroutz Point that can be unlocked via bluetooth and Skroutz app

Once the courier puts the package inside the locker, you will receive an SMS or Viber message. You can pickup the package within 2 days, following the steps below:

1. Go to the Skroutz Point you chose.
2. Activate Bluetooth on your device.
3. Open Skroutz app.
4. In home page, find "Pick up from Skroutz Point" and click on "Pickup from locker".
5. Pick your package from the locker and close the door.

Useful information for Skroutz Point pickup with the use of Bluetooth:

• You must be connected the account you submitted your order with, in order for the button "Pickup from locker" to appear. Make sure you are nearby the right Skroutz Point before you click the button!
• Make sure you have internet and bluetooth activated and Skroutz app is updated to the latest version available.

I won't be able to pick up my parcel in time

If you don't have enough time to collect your parcel, you can extend its storage time in the locker.

1. Log in to your Skroutz account

2. Go to Orders

3. Tap Details on the order you are expecting

4. Select "Change or cancel shipment"

5. Tap "Extend storage time"

Note: Storage time extension is valid for 24 hours and can be requested up to 12 hours before the initial collection window expires.

Can someone else pick up my parcel for me?

If you want someone else to collect your order for you, it's quick and easy!

Via the Skroutz App

1. Locate the collection menu where it says "Pick up from Skroutz Point".

2. Below the "Pick up from locker" button, select "Send someone else to pick it up".

3. Tap this option and enter the details of the person you want to grant access to your order.

4. That person will receive a link where they must enter their own Skroutz account details.

5. With the Skroutz app installed on their phone and signed into their account, the locker pickup prompt will appear.

6. Once they arrive at the locker, they should tap the pickup option (ensuring they have an active internet connection, Bluetooth, and Location services enabled) to unlock the locker.

Can I reopen the locker if something went wrong?

Yes! If you encountered an issue while opening the locker—such as the door not opening properly, or if there were multiple packages inside and you didn't retrieve them all—you can reopen it.

1. Select "I had a problem" from the pickup screen.

2. Choose "The locker didn't open" or "I want to reopen the locker".

Note: The option to re-unlock the locker will remain available for 10 minutes after the initial opening.