You can be informed about the status of your order from the "Orders" page on your Skroutz acount, by selecting “Details” next to the order you are expecting. The different statuses of an order are:
In progress
At this stage, the store has been notified about your order and we are expecting it to be accepted. The estimated delivery date is displayed above the order details.
Preparing for dispatch
Your order has now been accepted and is being prepared for dispatch. At this stage you can see the estimated delivery date as well as the the shipping company that will deliver your order.
Delivered to Courier
The order has been delivered from the store to the courier company.
Following this, the tracking number of the order will be activated, which you may use to track the route of the parcel through the system of the courier service.
The stages followed by most of our partnering shipping companies are listed below:
- Pick up of the parcel from the store
- Delivery of the parcel to the courier's sorting center
- Loading the parcel for delivery to its destination
- Delivery of the parcel to its recipient
Delivered
Your order has been delivered!