If you purchased an authentic product from a specific brand, but the item you received appears to be a replica and does not match its description on Skroutz.gr, you can return it within 14 days of receipt and get a full refund.
You can easily and quickly submit a return request:
Go to your Orders, find the relevant order, and tap "Details".
Tap "Return Request".
Under the question "What went wrong?", select "I received the wrong product".
Choose "Refund" as your preferred remedy.
For a step-by-step guide on how to complete the process, please refer to our article: "How do I request a return?".
Please note: In the event that a partner merchant is verified to be distributing counterfeit products, our company takes all necessary measures.